Ordering Made Easy:

• On-line - Our website is user friendly and offers secure on-line ordering 24 hours a day, 7 days a week
  
  
• Phone - You may call us during our business hours to place your order by phone with one of our design specialists at (408) 846-1729 or (800) 260-0092
  
  
• Fax - You may print our on-line order form and fax it to us at (408) 846-1030

Privacy Policy: Any information you provide will be used solely by us to process your order. Your information is stored in our private database and will not be sold or exchanged with any third party.

Methods of Payment: We accept Visa, Master Card, and American Express. Personal and business checks will be accepted but must clear the bank before your order will be processed, unless prior approval by Baskets By Design is given. Corporate accounts can be arranged with a Net 30 payment option. Call us for details or visit our Corporate Programs page.

Sales Tax: All orders placed or delivered with the state of California will be subject to sales tax of 8.25%

Processing: Your order will be completed within 48 hours of receipt. Same day delivery is available for orders placed by 11am. Next day delivery is also available. Call to confirm any delivery needed prior to our 48 hour standard. Baskets By Design will not be responsible for processing delays due to incomplete information given by customer.

Cancellations: Cancellations will be accepted within 24 hours of order placement unless your order has already been shipped or delivered. A 20% cancellation fee will be charged for all cancellations.

Substitutions: Baskets By Design reserves the right to make product substitutions of equal or greater value at no extra charge to the customer. This may be necessary on occasion due to product availability and the discretion of the designer. The quality or presentation of your gift will not be compromised. Product substitution requests may also be made by the customer at the time of ordering. Substitutions by customer request may result in an additional charge.

Custom Design Requests: The baskets featured on our website are just a few of the many design options we offer. We will gladly design a custom gift basket for you according to your requests. Please call and speak to one of our design specialists to create your custom gift basket order (408) 846-1729 or (800) 260-0092 or simply e-mail us at bsktsbydesign@aol.com

Our Guarantee: Baskets By Design takes pride in every gift basket that leaves our door and guarantees your satisfaction. If your are not absolutely delighted with your gift order, please contact our customer service department within 7 days of receipt at bsktsbydesign@aol.com regarding the quality or condition of your gift.

Delivery & Shipping: Please see our page on Delivery & Shipping for details and rates

Website: All information on this website, including but not limited to logo, photos, and product descriptions, is property of Baskets By Design and may not be reproduced or copied without written consent from Baskets By Design.